- Reviewing the history of Crypto currency/stock exchange
- Reviewing the history of deposit/withdrawal
- About Insurance
- About the Introduction video
- Changing the picture on your profile
- Changing password
- Changing 2-steps authentication method
- Updating personal information
- Updating bank information
- Verifying your KYC
- Support chat
Reviewing the history of Crypto currency/stock exchangeTo review the history of crypto currency and stock exchange, select “crypto currency” or “stock” from top menu bar. Then the drop-down shows “buy” and “sell”, so you choose the one which you would like to review. The transaction history of your selection is displayed. You can choose ‘limit order’ or ‘market order’ on the drop-down menu located on the upper left side of the screen.
When you use drop-down menu on the upper right side of the screen, you can choose the type of stock and crypto currency.
Reviewing the history of depositing/withdrawingTo review the history of depositing/withdrawing from the wallet, select the ‘history of deposit’ or ‘history of withdrawal’ from “history of depositing/withdrawing” on top menu bar. Regarding the history of the insurance, we will explain later. Since you can choose the type of money/crypto currency, select whichever you would like to review. Then selected history of the depositing/withdrawing is displayed.
About InsuranceHere, we explain how to enroll insurance and/or to view the currently enrolled insurance. First to enroll insurance to your crypto currency, you have to go to the screen for “crypto currency”. Then from “market” on the left side of screen, choose the crypto currency you would like to have insured. Then information of the target crypto currency will appear on the screen. Please click the Green button. You can enroll the insurance for your target crypto currency by 1MON as one unit.
The crypto currency you insured will not be used for the transaction. Please note that if you don’t have crypto currency valued as 1 ETH in your balance, you are not eligible to enroll insurance. You can verify the amount you insured and the payment MONs by choosing the “history of deposit/withdrawal” on top menu bar followed by history of the insurance. There is an upper limit to the number of units in the insurance, and there are those displayed as “MAX” on the screen.
This is shared by all users. In other words, it means “the insurance you are currently applying / the total number of insurance applied by all users / maximum insurance value”. If the custom token you were insured has broken down, the amount you’ve been insured will return as ETH. Returning ETH will fluctuate from time to time depending on the market value of ETH and the number of applications.
About the introduction videoFor a start-up company, we offer an introduction video which is constructed with the site visits and interview of CEOs of the companies by Montex. This video is for investors to make better decisions on their investment. To view this video, choose “stocks” from top menu bar then choose “the detail of the target company” that appears on the upper side of the screen.
Changing the picture on your profileTo change the picture on your profile, which appears during chat and upper side of the screen, click your name on the top menu bar then click “profile”. Hereafter, we call this screen as “profile screen” On the upper left side of profile screen, click “upload” to upload your new picture.
The maximum size of the picture is 1MB and it accept JPG, JPEG and PNG format.
When you complete uploading picture, click “apply”. Your picture on the profile is updated.
Changing passwordTo change the password for log in, go to profile screen. On the upper right side of the screen, you can find a tile to change the password. Type in the current password and new password, then type the new password again for confirmation. Click “apply”. Your new password has been set to use.
Changing 2-step authentication methodFor the security purpose, we do not recommend that you leave the authentication disabled. To disable or change the 2-steps authentication, go to profile screen. On the center of screen, you can find a tile for setting 2-step authentication. If you would like to change to a new method from the current one, first disable the current method, then select the new authentication method.
Updating personal informationTo update personal information, go to profile screen. On the lower left side of the screen, you can find a tile for setting personal information. You can also set the name to use on chat here. If you have not set it yet, it displayed as “User”.
Once you type in all the information, click “update”. Your personal information is updated.
Updating bank informationTo update your bank information, go to profile screen. On the lower right side of the screen, you can find a tile for setting your bank information.
Once you type in all the information, click “update”. Your bank information is updated.
Verifying your KYCTo verify your ID which you had already registered, click your name from the top menu bar, then click “update KYC”. On this screen, you can verify and update your ID. The update of your ID is not available until your current ID is expired.
On this screen, you can verify and update your ID. The update of your ID is not available until your current ID is expired.
Support chatサポートチャットの方法について説明します。 To receive a support service via chat, click your name from top menu bar then click “support”.
Then click the “create a new inquiry” and type in the subject and message.
When you finish typing all the information, click “send”. On the previous screen, you can exchange the message with customer support via chat.